FAQs

Table of Contents

about Evernow

How do I get started with care on Evernow?

Sign up here to get started on Evernow. You'll begin by creating an account and filling out a short series of questions to help us better understand your health history, symptoms and primary concerns. Once you select your membership plan, we'll ask you some more specific question and match you with an Evernow provider. Together, you'll approve your Personalized Care Plan, and can get your medications through your local pharmacy or at-home delivery. Your provider will work with you to obtain any necessary labs or additional medical information related to your care.

How quickly can I get care with Evernow?

We are often able to match you with a provider within 24 hours, so long as questions regarding your health history, symptoms and preferences are complete. Evernow members are often able to approve their Personalized Care Plans on the same day.

How effective is care on Evernow at relieving symptoms?

We know that one of the most challenging aspects of menopause is managing your symptoms -- including hot flashes, night sweats, brain fog, anxiety, weight gain, low libido & more. Our model focuses on relieving your menopause symptoms through expert care and evidence-based treatments. Each member's experience is different but on average, the majority of women report a reduction in symptoms within 2 months of starting treatment with Evernow.

What kind of care can I get on Evernow?

Evernow offers comprehensive care across all aspects of menopause. This includes addressing the most common symptoms of perimenopause and menopause (ie. hot flashes, weight gain, anxiety & more), supporting your overall health & wellness, and preventing long-term health conditions we know are associated with menopause (ie. osteoporosis, Alzheimer's, heart disease & more). Each member works directly with their provider to develop a personalized care plan that's tailored to their health history, preferences and desired outcomes. This may include This includes evidence-based treatments, self-guided programs, community & other recommendations..

Who provides care on Evernow and how are they trained?

All Evernow care providers are U.S. licensed doctors and nurses. In addition to training in their primary medical specialties, all Evernow providers are also NAMs Certified Menopause Practitioners (NCMP). This means they have completed specific coursework and passed a competency exam administered by The Menopause Society, a national nonprofit specializing in the latest care for women in perimenopause, menopause and midlife.

In which states is Evernow available?

Each state has specific regulations we need to meet in order to offer care, including having providers that are clinically licensed in the state. We are currently available in Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Iowa, Kansas, Kentucky, Louisiana, Indiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Mississippi, Nebraska, New Jersey, New Mexico, New York, Nevada, North Carolina, North Dakota, South Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Vermont, Virginia, Washington, Washington D.C., Wisconsin, and Wyoming.

What do I get with my Evernow membership?

As an Evernow member, you get unlimited access to trusted experts and personalized care for perimenopause & menopause. When you first join , we'll match you with a menopause-certified provider in charge of your care. Together, you'll develop a personalized care plan to relieve your symptoms -- which may include prescription medications, labs, supplements, specialized lifestyle programs & more. You can message your provider 24/7 and get unlimited ongoing care. Evernow members also get access to our comprehensive care platform, available online or via our mobile app. You can find tools to track & manage your symptoms, join our exclusive online communities for peer-led conversation & support, access specialized programs & educational content, redeem partner offers, manage your prescriptions & more.

What is Evernow?

Evernow is a subscription-based online platform for comprehensive menopause care. We connect you with one of our providers (doctors and nurses) who are specially trained in treating perimenopause, menopause and other issues in mid-life. Based on your medical history, top concerns and preferences, they develop a personalized care plan to get you relief fast. This may include insurance-covered prescription drugs, hormonal & non-hormonal therapies, supplements, wellness practices & self-guided programs. With our membership, you get 24/7 in-app messaging with your provider, tools to track your symptoms, access to exclusive community events & more.

What makes Evernow different?

Unlike other telehealth companies, we specialize in treating perimenopause and menopause in midlife & beyond. We know that the transition to menopause can be a multi-year journey, with varying symptoms and many important implications to your health later in life. That's why we believe that having access to comprehensive and ongoing care is so important in this phase of life (sporadic in-office or virtual telemedicine visits are not enough). Our membership-based care model is designed to give you affordable, unlimited access to trusted experts & personalized care across all aspects of menopause.

Treatments & Care Plans

Which partner pharmacies does Evernow utilize?

Evernow utilizes GoGo Meds and Curexa as our fulfillment pharmacies. We ship primarily with USPS. Medication comes directly to your door in discreet, bubble packaging or a small box.

Does Evernow require lab testing or bloodwork?

We only require lab testing or bloodwork for select medications. Your provider will let you know if this is required for any medications recommended to you. We do offer additional labs on a case by case basis. If you prefer to obtain labs before starting your treatment with Evernow, please let your provider know.

How do I get my medications?

We can fulfill your medications through either your preferred local pharmacy or Evernow partner pharmacies, depending on your specific prescriptions. At your local pharmacy, you can apply commercial insurance and any applicable discounts on most medications. With Evernow partner pharmacies, your medications arrive discretely at your door according to your medication schedule. You can switch you preferred fulfillment method at anytime in your account dashboard. Please note some medications can only be shipping via our delivery pharmacy and are not eligible for insurance.

What kind of treatments can I get on Evernow?

Evernow believes in taking a personalized approach to managing your care & offers a wide range of solutions to treat your symptoms. Our providers can prescribe treatments, including hormone replacement therapy (HRT), hair loss solutions, weight loss medications, anxiety medications & more. We also have non-hormonal options for women who would like a more natural approach to relief. In addition to these treatments, our providers may recommend one of our specialized self-guided programs or other simple lifestyle changes to help manage weight, improve sleep, gain strength, and improve your overall health & wellness.

How does my Evernow provider determine my Personalized Care Plan?

First, you will complete your online health profile—this information will help your provider understand your symptoms and other medical information relevant to your menopause treatment. Our providers incorporate guidelines of professional medical societies such as the American College of Obstetricians and Gynecologists (ACOG) and The Menopause Society (formerly, NAMS). Your provider will review your medical history and develop a detailed care plan based on your goals and symptoms. If you are unhappy with any aspect of their plan, you can work with them to further customize your treatment so long as they agree it is medically appropriate.

What kind of support can I expect from my Evernow provider?

Your Evernow provider is a dedicated partner in managing your care. Beyond developing your Personalized Care Plan, your provider is there to help you as an ongoing resource. You can speak with your provider on a wide variety of topics, such as the prescription and non-prescription medications available to treat menopause symptoms, general educational information on menopause, lifestyle changes to manage weight or improve sleep, recommendations on how to speak with a partner about low libido & more.

Pricing & insurance

Why are medications not included in the cost of my membership?

Everyone’s care plan is different. Keeping medications separate from your membership fee means many members can utilize their insurance to pay for prescription medications at a pharmacy of their choice.

How do I use insurance to pay for my Evernow medications?

You can use insurance to cover the cost of most medications prescribed on Evernow. Simply select "Your Local or Online Pharmacy" when approving your Care Plan or update your fulfillment method in your account settings. You can apply your insurance and any other eligible discounts when you check out at the pharmacy. Some medications are only available for cash pay and must be fulfilled through Evernow partner pharmacies.

Can I use insurance or my FSA or HSA to pay for Evernow?

Yes, we accept insurance on video visits from several national plans. You can check your coverage here. You can also use your commercial insurance or eligible discount programs to pay for most medications when you select to pick them up at your local pharmacy. The Evernow membership fee is also FSA and HSA eligible on most plans.

How much does an Evernow membership cost?

We offer 3 membership types with graduated pricing (the longer you stay, the cheaper it is) making it easy to find the plan that's right for you. All plans include unlimited messages with menopause specialists, personalized care plans, access to member-only content, symptom tracking tools, community & more. Read more about membership here.

Our current membership plans are below. For best results, we recommend at least a 3-month commitment to your care:

Month-to-month plan: $49 a month
3-month plan: $129 for 3 months of Evernow ($43 a month)
12-month plan: $420 for 12 months of Evernow ($35 a month)

Membership plans are FSA/HSA eligible. If prescribed, medications are an additional cost but may be covered by your insurance plan if you select to fulfill your medication at your local pharmacy. An Evernow membership is not a prerequisite for receiving medical care with your health insurance. To understand your options, click here.

Still have questions?

Reach out to our team to get your question answered.