FAQs

Table of Contents

about Evernow

What is Evernow?

Evernow is an online platform for comprehensive menopause care. We connect you with qualified clinicians that are specially trained in treating perimenopause, menopause and other issues in mid-life. You work together with your clinician to develop a personalized care plan inclusive of prescription medications, lifestyle changes and more.

What are my options for starting care at Evernow?

At Evernow, we offer two ways to begin care: 1. Evernow Membership and 2. Evernow Pay-per-visit. You'll start by selecting your preferred care option.

With pay-per-visit you will have the opportunity to meet with a provider in an insurance-eligible virtual visit. To start, you'll select how you'd prefer to pay (self-pay or insurance) and advance to scheduling your visit. Once booked, we'll send you a list of healthcare questions required in advance of meeting wtih your provider.

With membership, you have unlimited access to your provider through secure text and optional, ongoing virtual visits. To start, you'll answer a short series of healthcare questions and select your membership plan. Once activated, we'll match you with a provider in your state.

Together, you'll approve your personalized care plan, and can recieve your medications from your local pharmacy or with at-home delivery. Your provider will also work with you to obtain any necessary labs or additional medical information related to your care.

How quickly can I get care with Evernow?

We know it's important to be able to access care when you need it. We are often able to acommodate video visits within 24 hours. Messages with your provider are often answered within a day.

What kind of prescriptions can I get on Evernow?

Evernow offers comprehensive care across all aspects of menopause through both one-time video visits and an ongoing membership. Each member works directly with their provider to develop a personalized care plan tailored to their health history, preferences, and desired outcomes.

Our clinicians can prescribe medications for hormone replacement therapy, weight loss (GLP-1s), hair loss, prescription skincare, vaginal wellness & more.

In which states is Evernow available?

We are now available in all 50 states, plus D.C.! Each state has specific regulations we need to meet to offer care, including having providers who are clinically licensed in that state. You can now access our services no matter where you are in the U.S.

Insurance coverage

What insurance plans do you work with?

We offer insurance coverage from major national commercial plans including: United Heatlchare, Aetna, Anthem and Blue Cross Blue Shield. We do not currently support coverage for Medicare and Medicaid plans. We recognize the important of utilizing insurance for care and are always working to expand our coverage.

What Evernow services are covered by insurance ?

Evernow offers insurance coverage on all video visits, regardless of plan type. If you do not have insurance or prefer not to utilize your plan, we offer a self-pay rate of $150 per visit. Any membership fees are not insurance-covered but can be HSA/FSA eligible.

We also enable you to use insurance to cover the cost of medications prescribed on Evernow, if fulfilled through your local pharmacy. Some medications are only available for cash pay and must be fulfilled through Evernow partner pharmacies.

How do I use insurance to pay for my medications?

You can use insurance to cover the cost of most medications prescribed on Evernow. Simply select "Your Local or Online Pharmacy" when approving your Care Plan or update your fulfillment method in your account settings. You can apply your insurance and any other eligible discounts when you check out at the pharmacy.

Pay Per Visit Vs. Membership

How do I know which care option (Evernow Pay-per-visit or Evernow membership) is right for me?

Evernow Pay-per-visit offers flexible, on-demand care for short-term needs, like a quick consult or second opinion. You get insurance-covered virtual visits with a menopause-trained clinician, a pesronalized care plan, and 90-day access to our care portal and medications.

Evernow Membership is for those seeking long-term, continuous care. With membership, you have unlimited access to your clinician, 24/7 secure messaging, optional insurance-covered virtual visits and uninterrupted access to your care portal and medications —all for as low as $35/month.

Choosing the right care model depends on your needs and preferences for ongoing followup.

What do I get with Evernow Pay-per-visit?

Evernow Pay-per-visit gives you access to top-tier menopause-trained clinicians, without requiring a membership. Whether you’re looking for guidance on symptoms, treatment options, or a second opinion, you can get the care you need, when you want it.

Here’s what you get:

A virtual consult with a menopause provider
Video visits covered by major insurance plans nationwide
Access to prescriptions & care platform for 90 days
Flexibility to book follow-up visits or upgrade to a membership
Personalized care plans that can include hormone therapy, GLP-1s, anti-aging skincare, hair loss solutions & more!

How much does Evernow Pay-per-visit cost?

We accept most major commercial insurance plans for Evernow Pay-per-Visit. If eligible, you only pay your standard co-pay and deductible when you attend your visit. If you are either uninsured or prefer not to utilize your benefits, we offer an affordable self-pay fee of $150 per visit.

What do I get with my Evernow membership?

Evernow Membership gives you unlimited and ongoing access to top-tier menopause-trained clinicians. Ideal for women who want consistent, ongoing care at their fingertips, with a clinician they trust along their menopause journey.

Here’s what you get:

Ongoing personalized care from a menopause provider
24/7 secure messaging with optional insurance-covered video visits
Access to prescriptions, automated refills & care platform for your entire membership
Personalized care plans that can include hormone therapy, GLP-1s, anti-aging skincare, hair loss solutions & more!

How much does an Evernow membership cost?

We offer 3 membership types with graduated pricing (the longer you stay, the cheaper it is) making it easy to find the plan that's right for you. For best results, we recommend at least a 3-month commitment to your care:

Month-to-month plan: $49 a month
3-month plan: $129 for 3 months of Evernow ($43 a month)
12-month plan: $420 for 12 months of Evernow ($35 a month)

As a member, you also get access to optional insurance-covered video visits. If covered, you will be responsible for your co-pay or deductible. Otherwise, we offer a self-pay fee for virtual visits of $150/visit.

Treatments & Care Plans

What kind of treatments can I get on Evernow?

Evernow believes in taking a personalized approach to managing your care & offers a wide range of solutions to treat your symptoms. Our providers can prescribe treatments, including hormone replacement therapy (HRT), hair loss solutions, weight loss medications, anxiety medications & more. We also have non-hormonal options for women who would like a more natural approach to relief. In addition to these treatments, our providers may recommend one of our specialized self-guided programs or other simple lifestyle changes to help manage weight, improve sleep, gain strength, and improve your overall health & wellness.

What kind of support can I expect from my Evernow provider?

Your Evernow provider is a dedicated partner in managing your care. Beyond developing your Personalized Care Plan, your provider is there to help you as an ongoing resource. You can speak with your provider on a wide variety of topics, such as the prescription and non-prescription medications available to treat menopause symptoms, general educational information on menopause, lifestyle changes to manage weight or improve sleep, recommendations on how to speak with a partner about low libido & more.

How does my Evernow provider determine my Personalized Care Plan?

First, you will complete your online health profile—this information will help your provider understand your symptoms and other medical information relevant to your menopause treatment. Our providers incorporate guidelines of professional medical societies such as the American College of Obstetricians and Gynecologists (ACOG) and The Menopause Society (formerly, NAMS). Your provider will review your medical history and develop a detailed care plan based on your goals and symptoms. If you are unhappy with any aspect of their plan, you can work with them to further customize your treatment so long as they agree it is medically appropriate.

Which partner pharmacies does Evernow utilize?

Evernow utilizes GoGo Meds and Curexa as our fulfillment pharmacies. We ship primarily with USPS. Medication comes directly to your door in discreet, bubble packaging or a small box.

Does Evernow require lab testing or bloodwork?

We only require lab testing or bloodwork for select medications. Your provider will let you know if this is required for any medications recommended to you. We do offer additional labs on a case by case basis. If you prefer to obtain labs before starting your treatment with Evernow, please let your provider know.

How do I get my medications?

We can fulfill your medications through either your preferred local pharmacy or Evernow partner pharmacies, depending on your specific prescriptions. At your local pharmacy, you can apply commercial insurance and any applicable discounts on most medications. With Evernow partner pharmacies, your medications arrive discretely at your door according to your medication schedule. You can switch you preferred fulfillment method at anytime in your account dashboard. Please note some medications can only be shipping via our delivery pharmacy and are not eligible for insurance.

Still have questions?

Reach out to our team to get your question answered.